Service Delivery Manager

Job Description

• Strong SDM background with knowledge and experience in Card and Travel payment as well as experience in Operations customer-facing roles

• Strong knowledge, including hands-on skills within application monitoring within the financial services/banking domain

• Excellent client-facing engagement skills with strong escalations resolution experience

• Fluent German and English with excellent communication and stakeholder management skills (NN account)

• Experience of coordinating multiple engagements/projects

• Team lead experience, including experience of managing remote teams

• Managing remote teams working in 24X7 shifts, planning and tracking the shifts

• The flexible working approach to working beyond typical hours

• Good project management/service delivery management skills: planning, tracking, risk assessment, status updates and review, action item tracking, and stakeholder management of both internal Mindtree and customer organizations.

• While the base location is Frankfurt, should be able to travel to Poland / India to meet the team and other stakeholders once the travel restrictions are lifted.